Customer Experience Manager
We are a global leader in fast-casual restaurant chains, serving Hawaiian Poke Bowls in Californian style. Born from a dream to nourish the world with positivity and well-being, we have expanded across seven countries, with over 120 locations worldwide.
Our mission is to bring the positivity of our brand to every corner of the globe. We are on the lookout for energetic, positive, and result-oriented individuals who can join our incredible team of over 1000 employees.
As a key member of our management team, you will be responsible for maximizing revenue opportunities while minimizing costs. You will lead by example, ensuring the highest levels of service to every customer, either in-store or through delivery.
Key Responsibilities:
* Assist General Manager in driving revenue growth and cost optimization.
* Ensure exceptional customer experience through effective team leadership.
* Maintain high product quality and presentation standards.
* Develop and communicate product knowledge to staff.
* Support recruitment process and trial shifts as needed.
* Identify training needs to enhance team performance.
* Work closely with General Manager to build a strong team culture.
* Implement company policies and procedures related to HR.
* Ensure adequate staffing during trading hours.
Requirements:
* Management experience in customer-facing environments within food/hospitality industry.
* Food Safety and H&S Level 2 minimum.
* Ideal candidate should have First Aid training.
* Excellent planning, organizational, and communication skills.
* Customer-focused with passion for delivering exceptional results.
* Calm under pressure with ability to manage and motivate teams.
* Results-driven with proven track record of performance.
* Fluent English language proficiency.
Benefits:
* Competitive salary and bonus structure.
* Free meals when on shift.
* Pension contribution.
* 28 paid holidays.
* Excellent progression opportunities in a rapidly growing organization.
* Work in a diverse and supportive team environment.