Overview
Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares about the work we do – and about each other. We are the makers, problem solvers, and future world builders creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Position: Product Support Operations Representative (PSOR) – Field Representative Development Program
What You Will Do
* Build foundational knowledge of Caterpillar, its products, services and customers.
* Grow personally and professionally through soft skills development and hands-on technical training.
* Collaborate with experts in product development, dealer management, marketing, and sales, etc.
* Work in various rotational assignments throughout Caterpillar, learning strategy, services and products.
* Ultimately, manage assigned territory and serve as a connection between dealers and Caterpillar.
Responsibilities and Program Details
* These Assignments Will Be Focused On: Developing industry and product application knowledge as well as a strong understanding of the Caterpillar Dealer network. Building on your current skill set to help prepare you for your role as a PSOR and future positions within the organization.
Upon completion of your development program and in your capacity as PSOR, you will collaborate with dealers to build capability, drive process improvement and execute Product Support (Service Operations) related strategies. You will connect data to identify opportunities and develop solutions that support dealers in meeting customer needs.
Location and relocation: While applicants will be considered from across Australia, you may be required to relocate upon completion of your developmental period. Company support is provided with relocation.
Job Qualifications
Required Qualification, Skills & Experience
* A bachelor's degree in engineering
* Strong communication, collaboration, and interpersonal skills
* Must be willing to travel up to 30%+
* Demonstrated technical and non-technical aptitude
* Valid Passport
Top Candidates Will Have
* 3-5 years of experience in Engineering or Process / Change Management experience.
* A true passion to learn, engage with people and build strong relationships.
Training & Start Date
* You will start your journey with a 12-week training program where you will attend various workshops to build Caterpillar knowledge, soft skills, and how to consult with dealers and customers.
* The program includes travel in Asia and Europe to visit Caterpillar facilities to build technical and product knowledge as well as business skills.
* 18–24-month Developmental Program with a customized development plan to understand Caterpillar machines, organizations, and values.
What You Will Get
Each person hired into the Field Representative Development Program is assigned a coach to help guide your progression through the Program. You will receive personalized onboarding, soft-skill, sales and technical training specific to your field assignments, and participate in rotations across the business to achieve your career goals.
Compensation & Benefits
Competitive salary based on degree and professional industry experience. The Total Rewards package includes:
* Competitive remuneration package
* Attractive Bonus and Share options
* Career development with global prospects
* A strong commitment to safety and your wellbeing
* An inclusive workplace culture focused on quality, customer service and the environment
* A commitment to diversity and inclusion, equal opportunity, and equal outcome
* SMART spending APP
* The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.
About Caterpillar
Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed to contributing to a reduced-carbon future. Our products and services, backed by our global dealer network, provide value that helps customers succeed.
This position requires working onsite five days a week. Visa Sponsorship is not available for this position.
Posting Dates
April 13, 2026 - April 23, 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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