This range is provided by Eliassen Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$20.00/hr - $23.00/hr
Direct message the job poster from Eliassen Group
A leader in the fintech sector is expanding its team to include a Customer Support Specialist. This position is ideal for someone with a strong background in the banking industry, exceptional communication skills, and a keen ability to navigate the complexities of escalated customer issues and complaints. This is a no-phone role, with all communication conducted via email.
Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $20 - $23 / hr. w2
As a key member of our team, you will:
* Handle complaints, ensuring all are reviewed, approved, and closed with adherence to content standards.
* Assist in internal monitoring, regulatory compliance, and manage third-party oversight with high attention to detail.
* Implement and manage audit processes, compliance documentation, and risk mitigation strategies effectively.
* Spearhead training initiatives, identifying needs and coordinating with partners to ensure comprehensive knowledge sharing.
* Drive client satisfaction through proactive management of expectations and resolving escalated issues in vendor operations.
What We're Looking For:
* 3 to 5 years of experience in the banking industry, with a strong grasp of regulatory environments.
* Proven ability to prioritize tasks, manage time efficiently, and maintain organization in a fast-paced setting.
* A proactive, high-energy individual who thrives under pressure and can adapt quickly to change.
* In-depth knowledge and experience with Better Business Bureau, CFPB, Attorney General, and FDIC regulations.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service, Accounting/Auditing, and Administrative
* Industries
Banking and Financial Services
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Inferred from the description for this job
Medical insurance
Vision insurance
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