Senior ServiceNow Consultant Role Overview
This is an experienced Senior ServiceNow Consultant role to join our dynamic team at Deloitte Australia. As a Senior ServiceNow Consultant, you will leverage your advanced expertise in ServiceNow to design, develop, and implement innovative solutions that drive business efficiency and enhance IT service management.
You will play a pivotal role in delivering high-quality ServiceNow solutions to our clients. You will lead product demonstrations, workshops, and presentations, clearly articulating the benefits of ServiceNow. Your expertise will be critical in identifying business development opportunities and creating market-differentiated offerings.
In this position, you will:
* Develop complex solutions, including value propositions, customer business cases, package roadmaps, and architectures.
* Leverage your deep specialist knowledge to align solutions with client business strategies and expand the ServiceNow footprint.
* Build and nurture strong client relationships, understanding their challenges, and positioning ServiceNow as the optimal solution.
* Oversight the delivery of ServiceNow projects, ensuring strict adherence to timelines, budgets, and quality standards.
* Provide leadership, guidance, and support throughout the project lifecycle, mentoring junior team members and promoting best practices within the team.
Technical Responsibilities:
* Assist in the technical design and architecture of ServiceNow solutions, ensuring optimal performance and scalability.
* Support the development and implementation of ServiceNow applications, including customisations and integrations with other systems.
* Ensure technical best practices are followed, performing code reviews and providing technical guidance to the development team.
* Troubleshoot and resolve technical issues that arise during project execution, ensuring minimal disruption to clients.
* Collaborate with clients to understand their technical requirements and translate them into effective ServiceNow solutions.
* Provide technical training and support to clients, ensuring they are equipped to utilise ServiceNow effectively post-implementation.
Core Expectations:
* Serving clients
* Delivers quality work in line with expectations
* Develops client and stakeholder relationships
* Identifies and executes on opportunities to enhance client experience.
* Leading self and others
* Invests in self-development, including obtaining and maintaining ServiceNow certifications
* Supports the development of others
* Proactively contributes to team culture.
* Investing in the future
* Contributes to the Deloitte knowledge base
* Supports business development activities
* Supports innovation, assets, and transformation activities.
* Managing the business
* Meets quality and risk standards
* Complies with operational standards.
Qualifications:
* To be successful in this role, you should have a minimum of 3+ years' experience working with the ServiceNow platform in addition to technology development, engineering project management, business process, and process delivery.
* Demonstrated experience in supporting implementation project teams to delivery in a consulting environment.
* Experience with ServiceNow ITSM, ITOM, and Scoped Applications along with strong platform technical expertise.
* Understanding of ITOM application areas (Discovery, Service Mapping, Event Management, Operational Intelligence, Cloud Management) is preferred.
* Experience in integration of ServiceNow with alternate tools/platforms.
* Strong understanding of the SDLC cycle with experience in an Agile environment.
* Demonstrated understanding of ITIL practices including Incident management, problem management, and change management.
* Advanced command of communication and analytical tools such as MS Project, PowerPoint, Excel.
* Ability to communicate complex/technical issues to non-technical audiences.