About This Role
We are seeking a Desktop Support Analyst (L1 / L1.5) to provide hands‐on IT support with a leading Australian mining organisation. This highly visible, customer‐facing role involves delivering both walk‐up (Tech Bar) and desk‐side support to ensure a seamless end‐user experience. The position is a 6‐8 month contract with a strong likelihood of extending to a permanent role.
Key Responsibilities
* Provide Level 1/Level 1.5 desktop support across laptops, desktops and mobile devices
* Deliver face‐to‐face support via Tech Bar and on‐site user visits
* Troubleshoot issues across Microsoft 365, Active Directory, printers and business applications
* Log and manage incidents and service requests through ServiceNow (or similar ITSM tools)
* Deploy, configure and maintain end‐user hardware and devices
* Support meeting rooms, AV systems and video‐conferencing tools
* Travel to metro and satellite sites as required
* Escalate complex issues to internal support teams
Requirements
* Experience in Desktop Support or Service Desk roles
* Strong experience with Microsoft 365, Active Directory, ServiceNow (or similar ITSM tools), hardware and printer support
* Comfortable working in a customer‐facing, Tech Bar/walk‐up support environment
* Strong communication and problem‐solving skills
* Ability to manage multiple tasks and prioritise effectively
Brunel is proud to be an equal‐opportunity employer and encourages applications from Aboriginal and Torres Strait Islander and female candidates.
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