Customer Service Representative Role
Work in a dynamic retail environment delivering exceptional customer service to meet the diverse needs of our customers.
We are seeking individuals with excellent communication skills and the ability to articulate complex financial concepts in a clear, concise manner.
* A strong background in delivering high-quality customer experiences is essential for success in this role.
* You will be responsible for supporting customers with enquiries, maintenance on accounts and processing applications for credit products.
* Your expertise in financial health checks will enable you to assess customers' financial needs and identify areas for improvement.
* You will educate and demonstrate our in-branch technology and digital banking options to customers.
* Problem-solving skills and the ability to provide effective solutions while championing our risk-adverse culture are critical in this position.
About the Job
This full-time opportunity is ideal for those who thrive in fast-paced environments and possess excellent interpersonal skills. You will work closely with colleagues to deliver a seamless banking experience to our customers.
Key Responsibilities
1. Deliver exceptional customer service, responding to customer inquiries and resolving issues efficiently.
2. Support customers with account maintenance, application processing, and credit product requests.
3. Conduct comprehensive financial health checks to assess customers' financial needs and provide recommendations for improvement.
4. Educate and demonstrate our in-branch technology and digital banking options to customers.
5. Utilize problem-solving skills to resolve customer issues and provide effective solutions, ensuring alignment with our risk-adverse culture.
Requirements
* An extensive background in delivering exceptional customer experiences.
* Excellent communication and interpersonal skills, with the ability to articulate complex financial concepts effectively.
* A deep understanding of financial services, including account management and credit product offerings.
* The ability to work collaboratively within a team environment.
* A genuine interest in building a career in retail banking.