Customer Service Specialist
About the Role:
This role is a customer-facing position that requires excellent communication skills to provide high-quality service and support to customers across various banking activities.
The ideal candidate will be responsible for identifying and meeting customer needs, providing education on financial solutions, and ensuring seamless interactions through transactional activities and needs-based conversations.
The Customer Service Specialist will play a key role in enhancing customer engagement, satisfaction, and advocacy by delivering exceptional service experiences.
Key Responsibilities:
* Contribute to increased customer satisfaction and loyalty by providing personalized service and resolving issues promptly.
* Participate in and support bank initiatives aimed at improving customer experience and retention.
* Take ownership of 'knowing your customer' from a risk perspective and ensure compliance with policies and procedures.
Requirements:
* Exceptional customer focus with retail experience being an advantage.
* Proficiency in using digital channels and technology to enhance customer experience.
* Ability to multitask, adapt to change, and work effectively in a collaborative team environment.
* Strong communication and interpersonal skills to build strong relationships with customers and colleagues.
* Sound understanding of compliance and regulatory requirements.
What We Offer:
A career opportunity in a fast-paced and innovative environment where you can grow professionally and personally. A chance to make a real difference in customers' lives and contribute to shaping the future of banking.