A Barback is responsible to assist the Bartenders and F&B; Attendants in the serving and clearing of food and beverage orders, providing the highest degree of guest satisfaction and maintaining work stations and Food and Beverage outlets in order. To assist in all ways to provide the highest degree of guest satisfaction.
**What will I be doing?**
As a Bar back, you will be responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Bar back will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Manage guest queries in a friendly, timely, and efficient manner
- Ensure knowledge of menu and all products
- Follow correct reporting procedures if faced with issues
- Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
- Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
- Efficiently completes opening, closing and other side duties
- Maintains all equipment in a clean and polished fashion as required
- Ensures that required chemicals for duty are requisitioned and available for usage
- Ensures that bars are sanitized and spotless before completion of duties
- Replenishes bar supplies such as liquor, fruit, ice and dishes
- Comply with hotel security, fire regulations and all health and safety legislation
**What are we looking for?**
A Barback serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude
- Good communication skills (oral and Written)
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Experience in Food and Beverage department and/or industry
- Knowledge of the appropriate table settings and service ware
- Knowledge of Food Hygiene Regulations
- Ability to grasp, lift and/or carry, or otherwise, transport up to 25kgs. through a crowded room.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the accommodation sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Joining this award winning Great Place to Work culture means:
- Laundered uniform provided to you daily
- Free team member meals served fresh daily
- 100 discounted travel nights per year for you, your friends or family to enjoy at any of our 7000+ hotels located in 122 countries and territories around the world
- Food & Beverage discounts so you don't just stay when you travel but also enjoy dining experiences
- Flexibility so you can Thrive and make space for what matters most
- Working alongside an experienced and dynamic leadership team in our flagship property, this role provides an exceptional opportunity for growth and Hilton career progression