Work Type:
Permanent - Full TimeWork Mode:
Industry:
ElectronicsLocation:
Airport West - VictoriaSalary:
$0.00 - $0.00 Yearly
Reference:
BH-25938THE COMPANY
Our client is a growing organisation who are driven to succeed. With a range of quality products, this company maintains an enviable position and so are seeking out a Technical Support Representative. The business is a leading supplier of innovative consumer and automotive products to a range of clients that include well-known brands. They are supportive of their people and maintain a solid focus on the quality and reliability of their products and services.THE ROLE
Some of the responsibilities of the role will include:
Assist product manager with product reviews and testing
Mentor and coach team members, providing guidance for skills learning and development, growth opportunities, and leadership.
Lead regular team meetings, providing constructive feedback, recognizing achievements, and proactively addressing challenges.
Continuously monitor and analyse support metrics, identifying areas for improvement and implementing necessary changes
SKILLS AND EXPERIENCE
A successful Technical Support Representative will demonstrate:
Expert level knowledge in utilising and optimising a customer support ticketing management system e.g. Freshdesk, Zoho, Zendesk, JIRA etc
Knowledge of consumer electronics products (highly preferred) with an understanding of technical information and the ability to troubleshot products.
Electronics retail experience, or be a trade qualified Automotive Electrician and bring previous experience as an installer of car alarms, car audio or aftermarket products
Background in consumer electronics products or home security systems would be well regarded
If not trade qualified, you will have worked in technical support role with high volume calls and possess skilled communication (verbal & written) skills
You will enjoy talking to people, providing a high level of technical guidance through detailed discussions, sometimes with non-technical people
📌 Technical Support Representative Melbourne
🏢 Veritas Recruitment
📍 Melbourne