About this role:
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We are seeking an administrative professional to join our care home team. As a Customer Service Consultant, you will be responsible for providing exceptional customer service and administrative support to ensure the smooth operation of our care home.
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Key responsibilities:
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* Resident placement: welcoming prospective residents and their families, handling enquiries, and coordinating admissions
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* Employee services: supporting and overseeing the employee experience, including roster administration, recruitment activities, onboarding, and leave management
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* Reception and administration: leading the customer and administrative experience function, ensuring high standards of customer service
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Requirements:
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To succeed in this role, you will need:
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* Excellent communication and diplomacy skills to handle sensitive situations and interactions with residents, families, and staff
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* Intermediate to advanced Microsoft Office skills
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* Previous experience in a similar administrative or customer service role
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* Strong organisational and time management skills, with prioritisation and self-direction
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Benefits:
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We offer a range of benefits to support your well-being and career development, including:
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* A comprehensive induction and buddy program to help you settle into your new role
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* Access to world-class training and professional development opportunities
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* A supportive work environment that values teamwork and collaboration
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* Opportunities for career growth and progression
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* Select health insurance for you and your family
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Join our community:
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We value diversity and inclusivity and are committed to creating a workplace where everyone feels welcome and supported. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.
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To learn more about working with us, visit our website.