Join to apply for the Service Desk Officers role at Aged Care Quality and Safety Commission
Join to apply for the Service Desk Officers role at Aged Care Quality and Safety Commission
About the Aged Care Quality and Safety Commission
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. We work to improve the lives of older people by maintaining the integrity of the aged care system.
As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital cities.
It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to safeguard and protect older Australians receiving aged care services.
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website
About the Role
The ICT Service desk manage all inbound service requests and workflow these to the relevant team across ICT
Position Duties
* Capture demand for incident resolution and service requests
* Support day to day within the commission by fulfilling requests, responding to incidents and providing support to users
* Escalate issues to relevant teams, internal or external
* Responding to ICT enquiries by staff within the office
* Supporting several uplift and sustainment activities within ICT
* Travel to other Sites as required
* Proactive monitoring and escalation of critical issues
Position Eligibility Requirements (Selection Criteria) :
To be successful in this role you will need to demonstrate the following:
* Relevant qualifications in ICT and/or equivalent experience?
* Experience with Windows 10, iPhone and Android platforms?
* Experience working in government/public sector?
* Understanding of the Commission's role as an end-to-end regulator
*Please note, these positions will initially be filled in a non ongoing capacity
Position Notes
* Salary offered will be between $80,425 - $84,980 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
* Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit
* Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.
* Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.
In your application, please provide a statement of claims against the position eligibility requirements (selection criteria) in no more than 600-words, including what strengths you would bring to the role, and a copy of your CV.
Please complete the application and submit by 11.30pm (AEST) Sunday 10 August 2025.
Please contact our recruitment team on (02) 9633 3262 or for assistance with accessing our website or with lodging your application.
Specific questions about the roles can be directed to Zac Thomas by emailing with Position title in the subject line.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Government Administration and Government Relations Services
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