Clear, effective knowledge management is crucial for enterprise success. A Knowledge Manager plays a pivotal role in leading initiatives that ensure high-quality content delivery and consistent customer outcomes.
About the Role:
* Lead and govern an organisation's knowledge management framework to drive strategic business objectives
* Develop, curate, and maintain accurate and user-friendly knowledge articles that cater to diverse user needs
* Establish and manage content lifecycle processes to ensure timely updates and reviews
* Provide training, guidance, and resources to enhance capability across teams and foster a culture of knowledge sharing
Key Qualifications:
* Demonstrated experience in ICT or service-focused knowledge management with a strong understanding of ITIL frameworks
* Excellent stakeholder engagement, governance, and performance reporting skills
* Aptitude for analysing complex information and developing actionable insights
We invite applications from individuals who possess transferable skills and hold current TSPV clearances.