Permanent
- Brisbane or Sydney location
- Service Delivery team
We are seeking a skilled Service Specialist with DBA experience to join the Hosting and Database team within the Infrastructure Service Delivery division at a leading financial services company. In this role, you will be responsible for overseeing database technologies, with a primary focus on Microsoft SQL.
Your main objective will be to ensure that the IT Managed Service Providers deliver exceptional end-to-end operations and maintain high-quality database services through effective governance, reporting, and continuous service improvement initiatives.
As our client transitions to their new Momentum delivery model, your role will play a pivotal part in supporting the run function. You will have dotted line management responsibilities for both onshore and offshore service providers.
- Manage service levels and provide governance for the performance of the Managed Service Providers, both operationally and strategically.
- Ensure adherence to a Build to Run framework, enabling efficient change management and smooth transitions into production.
- Uphold the SIAM framework to ensure the quality of Change, Release, and Deployment processes.
- Foster knowledge management practices, including the shift left approach from L4-L0.
- Ensure the availability and health of the database systems and services.
- Oversee Managed Service Provider staff and maintain up-to-date data, including learning and access details.
- Minimize technical debt to enhance system availability and reduce maintenance and Managed Service Provider costs.
- Understand team, business, and group priorities and actively contribute to driving those priorities forward.
- Develop comprehensive monitoring, alerting, and automation solutions to facilitate proactive operations and self-healing capabilities.
- Assist in identifying and resolving complex problems.
- Utilise your technical expertise to influence priorities, initiatives, roadmaps, and improvements.
- Collaborate closely with Platform teams to identify dependencies that could impact project delivery.
**Requirements**:
- Minimum of three years of SQL database administration experience in a medium to large organization (mandatory).
- Demonstrated knowledge of Infrastructure services (mandatory).
- Previous experience in managing MSPs/partners, including SLAs and contracts; outsourcing experience is desirable.
- Strong collaboration skills and the ability to build effective relationships.