Banking Consultant Role Overview
The Banking Consultant position is a crucial role within our Retail Banking division, primarily based in branches. As a Banking Consultant, you will play a pivotal part in delivering exceptional customer experiences, meeting each customer's end-to-end banking needs and goals.
Main Responsibilities:
* Provide seamless branch experiences for customers by meeting their banking needs across transaction activities, needs-based conversations, and educating them on digital solutions.
* Act as a role model and peer coach to deliver the best possible customer experience.
* Contribute to significant improvements in customer engagement and advocacy, creating real customer value.
* Support bank initiatives while actively participating in risk management and compliance.
Key Qualifications:
* Exceptional customer focus with retail experience an advantage.
* Working knowledge of digital channels and ability to adapt to change and ambiguity.
* Excellent communication and interpersonal skills.
* Solid understanding of compliance and willingness to work in a collaborative team environment.