Employment Type: Permanent Full Time
Position Classification: Administration Officer Level 5
Location: Blue Mountains District ANZAC Memorial Hospital and Lithgow Hospital
Remuneration: $79,171.06 - $80,966.53 per annum
Hours Per Week: 38
Requisition ID: REQ643131
Applications close: 16/03/2026
With CORE Values of Collaboration, Openness, Respect and Empowerment, working with us will ensure your professional life is provided every opportunity to succeed and develop in your chosen career role.
About Us
Nepean Blue Mountains Local Health District (NBMLHD) is an exceptional environment to advance your career while enhancing your skills and expertise. As a recognised leader in the healthcare industry, we deliver a comprehensive range of public health services across the Nepean, Blue Mountains, and Lithgow Regions.
Blue Mountains District ANZAC Memorial Hospital is an acute hospital that supports a population of approximately 80,000 and is the only ANZAC Memorial hospital remaining in NSW. Easily accessible to Sydney residents, our team of clinicians, allied health, and support staff works with the community on a shared goal to maintain the delivery of high-quality healthcare in the Blue Mountains region.
Located in South Bowenfels, the Lithgow Campus is considered as a comprehensive community health centre supporting approximately 20,000 people living in the town and surrounding areas. The services available in Lithgow hospital include Domiciliary care unit, Emergency department, Geriatric assessment unit, Obstetric services, Paediatric service, Drug and Alcohol unit
We are seeking a dedicated and compassionate Discharge Patient Flow Concierge to join our team working across both Blue Mountains District ANZAC Memorial Hospital in Katoomba and Lithgow Hospital. This role supports patients, families and carers as they navigate the final stage of their hospital journey, ensuring a smooth, coordinated and positive discharge experience. Working closely with the Administration & Patient Services Manager, you will play a vital role in strengthening our discharge planning processes and fostering seamless communication within the multidisciplinary team.
In this position, you will assist patients and their families throughout the discharge process, helping them transition safely and confidently back home or into other care settings. You will work collaboratively with clinical teams to streamline workflows, expedite timely discharges and enhance links with out of hospital care providers and primary health services. Your ability to communicate effectively, build strong relationships, anticipate needs and support meaningful conversations will be central to improving the overall discharge experience for patients, carers and families.
Success in this role requires empathy, organisation, initiative and a strong commitment to patient‐centred care. You will be someone who thrives in a dynamic environment, values teamwork and is motivated to contribute to better patient flow and service continuity across our hospitals and community networks.
If you are passionate about supporting patients and families, enjoy working collaboratively with a diverse team and want to make a meaningful difference within the Blue Mountains community, we would love to hear from you. Join us and help shape a more connected, supportive and compassionate discharge experience for all.
The Welcome Experience: Regional NSW – Make the move!
NSW Government offers a free service to essential workers and their families who are considering or in the process of moving to regional NSW. The Welcome Experience joins Local Connectors with essential workers to provide support which is tailored to the specific needs of the individual or family offering support with relocation, housing, education, social connections, accessibility and healthcare, leisure and recreation and Cultural connections.
Please visit The Welcome Experience website to learn about this free service or register now for a Local Connector to contact you by completing the registration form.
Benefits Available To Eligible NBMLHD Employees
* Accrued Day Off (ADO)
* Opportunity for extra tax savings through Salary Packaging
* Novated Leasing
* Great education opportunities through Education Training Service which offers over 110 courses each year
* Access to our Employee Assistance Program (EAP) for staff and family members
* Fitness Passport
NBMLHD is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, Cultural and Linguistically Diverse (CALD) people, neurodiverse individuals, and people with disabilities to apply.
NBMLHD is committed to implementing the child safe standards. For more information, please click here Child Safe Standards
For assistance with applying through the NSW Health Career Portal please click here.
What You Will Bring To The Role
* Demonstrated extensive experience in customer service.
* Demonstrated high level administrative skills with ability to prioritise and multi-task.
* Excellent interpersonal, communication and negotiation skills, in particular the ability to interact effectively with a multidisciplinary team, patients, and carers.
* Demonstrated ability to work autonomously, utilise discretion and maintain strict confidentiality whilst working as effective team member.
* Adaptable to change with high attention to detail with ability to identify and implement change to facilitate system and process improvements.
* Demonstrated ability to problem solve and determine solutions.
* Demonstrated high level IT skills and knowledge of Microsoft Office software, including Excel and proficient keyboard skills.
Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed the duration or conditions associated with the current visa.
Need more information?
* Click here for the Position Description
* Find out more about applying for this position
For role related queries or questions contact Nicole Leverton on nicole.leverton@health.nsw.gov.au
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