Our Company
Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.
Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world
Your Role
If you thrive in the service environment and are passionate about delivering outstanding customer satisfaction, this role is for you. One of Technogym's core goals is to "Satisfy 100% of our customers and end users." Our Service teams are continuously focused on improving service performance in order to deliver the best fitness experience anywhere in the world.
We are looking for a proactive and solution-oriented Field Service Technician who will act as a true customer advocate. In this role, you will ensure complete customer satisfaction by professionally managing maintenance and service interventions for Technogym products. You will diagnose and resolve technical issues efficiently while maintaining the highest standards of quality and customer care.
What We Offer
* 7 extra Wellness Days per year
* 1 Birthday Leave day in your birthday month
* Access to our Employee Assistance Program (EAP) with paid therapy sessions
* $100 monthly reimbursement for gym membership or a ClassPass membership
Your Impact
* Performing service and installation activities in line with standard operating procedures and quality standards.
* Achieving field performance targets (TTS, FTFR, JMR3) through efficient execution.
* Managing spare parts inventory with accuracy and responsibility.
* Educating customers on the correct use and care of Technogym equipment.
* Diagnosing technical issues through effective root cause analysis and implementing lasting solutions.
* Accurately managing work orders, service reports, and service data.
* Providing structured technical feedback from the field to support continuous improvement.
* Communicating clearly with customers regarding service visits and arrival times.
* Ensuring safe, responsible use of tools, equipment, and vehicles in compliance with Health & Safety regulations.
About You
Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You are exceptional at working in a team.
What you should bring:
* 3-5 years' experience in a similar role
* Mechanical / electronic engineering skills
* Ability to troubleshoot, test, repair and service technical equipment
* Knowledge and ability to work with mobile tools and applications
* Knowledge of IT networking is advantage
* Management of service orders
* Repair business expertise
* Management of client requests and complaints
* Transparency, intellectually open mind and aptitude for teamwork
Technogym is an Equal Opportunities Employer
We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true