As an Admin & Rostering Support Officer, you will provide after-hours support for partners in Aged and Disability Care & Child Safety.
Key Responsibilities
* Respond to calls from clients, their families and stakeholders to offer guidance and support.
* Use CRM/Rostering systems to roster and fill shifts for multiple providers.
* Provide empathetic and person-centred care, tailoring your approach to individual needs.
* Liaise with Staff and Stakeholders and emergency services to escalate issues.
* Document interactions and maintain detailed call logs.
* Escalate critical incidents as per protocols.
Requirements
* Previous experience in a similar role within Aged Care or Disability Support is preferred.
* Case Management experience in Disability or Aged Care is required. A nursing background is beneficial.
* Familiarity with CRM systems including Flowlogic, Lookout, Brevity, Shiftcare, Alayacare, TRACCS, Prosims, Emplive, I-Dempiere and Visual Care is essential.
* Understanding of NDIS Practice standards and Aged Care Standards is crucial.
* Excellent communication and interpersonal skills are necessary.
* Strong problem-solving and decision-making skills are required to handle complex situations.
* Able to work autonomously and remain calm under pressure.
* Empathy, patience and a genuine interest in supporting vulnerable people are essential qualities.
* Relevant qualifications in community services, nursing, allied health or a similar field are highly regarded.
* Probity checks including Working with Children Check, NDIS Worker Screening, National Police Check and State based checks are required.
This casual position offers the opportunity to make a positive impact in the lives of vulnerable individuals while developing your professional skills and expertise.
What We Offer
* Autonomy and flexibility to work independently and manage your workload effectively.
* Opportunities for career growth and development in a dynamic and supportive environment.
* Competitive remuneration package that reflects your value to the organization.
We are committed to creating a workplace culture that values diversity, equity and inclusion. If you are passionate about making a difference in the lives of others and have the skills and experience to excel in this role, please apply today.