Key Role in Admissions
The team leader for admissions plays a pivotal role in guiding prospective residents and their families through the admissions journey while overseeing the admissions team to ensure seamless person-centered experience.
* Team coaching and support- coach and support the coordinators in communication, regulatory compliance regarding admissions processes and customer service outcomes.
* Develop the admissions team to ensure high performance and a client-focused approach.
* Stakeholder engagement – build trust with families through clear empathetic dialogue, consult with Administration, Clinical, Wellbeing teams, and Home Managers.
* Data Analysis & reporting- track and interpret key metrics (occupancy, conversion rates, admission timelines).
* Ensure maximum occupancy rates by developing strong relationships with key organisations including hospitals and placement teams.
* Oversee and manage the end-to-end admissions process for residents entering care homes, ensuring visibility within the portfolios.
* Facilitate tours and support in care home portfolios when required.
* Maintain accurate data in admissions management systems.
* Identify process improvement opportunities and implement changes to enhance customer experience and operational efficiency.
* Undertake research on local competitors to ascertain care models, unique selling points (USP's), strengths, weaknesses.
* Conduct admission surveys to gather insights and data.
Requirements
* Qualification in Business/Management desirable.
* Strong knowledge of the industry.
* At least 3 years of relevant experience in admissions process.
* Demonstrated leadership in process management, team supervision, stakeholder engagement and an understanding of aged care compliance.
* A high level of analytical, written and verbal communication skills.
* Knowledge of legislation appropriate to this position.
* Strong knowledge of care finances.
* Demonstrated experience in using software applications.