Job Role
Technical Support Specialist Overview
We are seeking a skilled Technical Support Specialist to join our global Customer Support Team.
* Key Responsibilities:
* Provide technical product support to customers across the Asia-Pacific region.
* Troubleshoot questions from customers and provide timely & quality responses.
* Manage time, follow agreed support processes, and communicate with the wider team.
* Be hands-on with troubleshooting technical hardware issues that occur with payment terminals.
* Document, submit, and track platform bugs until they are resolved.
* Work closely with the AWESOME team to ensure customers have remarkable experiences.
Essential Skills:
* 1-2 years of experience working in a similar role within a SaaS or Payments business.
* Formal IT qualifications; bonus if you have a bachelor's degree in a related field.
* Experience using ticketing systems – we use Salesforce Service Cloud.
* Great customer service skills; demonstrated experience is a must.
* High level organizational skills and time management skills.
* Strong attention to detail.
Benefits Package:
* 4 ROLLER Recharge days per year (additional days of leave for rest and recuperation).
* Engage in company-wide initiatives directly through 'Vibe Tribe' led by team members.
* Team Member Assistance Program for health and well-being.
* 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.
* Individual learning & development budget plus genuine career growth opportunities.