Site Account Manager
Primary Location: Adelaide, SA, AU
Opportunity
As a Site Account Manager at Metso, you will be the single point of accountability for assigned customer sites. You will build long‐term, trusted relationships, drive profitable aftermarket growth, and coordinate Metso's people, products, and services to deliver sustainable value for our customers.
This role is based in Adelaide, South Australia, with primary responsibility for South Australian customer sites and potential responsibility for selected accounts in Victoria and Tasmania depending on experience and team alignment.
This is a customer‐centric, commercially accountable role suited to someone who enjoys being close to the customer, understands site‐level operations, and can lead outcomes through influence in a matrixed organisation.
Team
You will join a team of experienced sales professionals who are passionate about putting the customer at the centre and getting things done together. The Site Account Manager works closely with product and technical sales support, customer service, field service, product line teams, and other key stakeholders to create a healthy, profitable business and high levels of customer satisfaction. The team is geographically distributed across the East Coast and operates in a highly collaborative way.
Your key responsibilities
* Build trusted, long‐term partnerships with site‐level stakeholders, positioning Metso as a strategic partner rather than a transactional supplier
* Own the commercial performance of assigned sites, consistently delivering profitable aftermarket growth
* Develop and execute clear, actionable site account plans aligned to customer maintenance schedules, operating priorities, and investment cycles
* Identify, shape, and support future capex opportunities in collaboration with capital sales teams and key internal stakeholders
* Lead cross‐functional site account teams, mobilising Metso's product lines, services, and specialists to win, retain, and grow business
* Build a deep understanding of customer operations, decision‐making processes, and buying timetables
* Maintain accurate visibility of site opportunities, installed base, shutdown schedules, and forecasts through disciplined CRM management
* Champion customer satisfaction initiatives, closed‐loop feedback, and continuous improvement activities
* Support effective execution across forecasting, budgeting, and accounts receivable outcomes
What you bring
* Proven experience in solution‐based or technical sales within mining, minerals processing, or heavy industry
* A strong track record of delivering profitable growth and achieving sales targets
* Commercial acumen with the ability to manage margins, budgets, and opportunity pipelines
* Demonstrated ability to lead through influence and coordinate cross‐functional teams without direct authority
* Excellent communication, negotiation, and relationship‐building skills
* Current motor vehicle licence and willingness to travel extensively to customer sites
Preferred
* Engineering, metallurgy, or process‐related qualifications, or equivalent industry experience
* Site‐based operational or maintenance exposure in mining or mineral processing environments
Additional capabilities that will set you apart
* Value‐based selling capability – able to articulate operational, reliability, and lifecycle value rather than leading with price
* Risk and scope management – ability to recognise commercial, delivery, and contractual risk early and proactively engage the right internal stakeholders
* Installed base and lifecycle thinking – using equipment age, condition, and performance to proactively shape forward aftermarket and capex opportunities
What's in it for you
* Compensation and rewards - Global incentive program tied to business and performance targets
* Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
* A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
* Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
* Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
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