IT Infrastructure Engineer (Level 2)
Grassroots IT (Brisbane)
Combine office based at Milton and work from home
Are you passionate about YOUR career in IT within MSP?
Do you have 2yrs+ experience providing a broad range of IT Support?
About the Role
We're on the hunt for an IT Support Engineer Level 2 who is eager to join the Grassroots IT team and support their clients throughout Brisbane.
You should have at least 2 years' experience working on an MSP service desk managing incidents and service requests through the ticketing system relating to desktop support, infrastructure and security.
Your day-to-day role may include:
* Hybrid cloud environment support spanning on-premises and Azure
* Network infrastructure management including VPN, WiFi, and connectivity
* Backup and disaster recovery system monitoring and testing
* Performance monitoring and proactive system optimisation
Infrastructure & Cloud Operations
* Hybrid cloud environment support spanning on-premises and Azure
* Network infrastructure management including VPN, WiFi, and connectivity
* Backup and disaster recovery system monitoring and testing
* Performance monitoring and proactive system optimisation
Client-Focused Technical Delivery
* Complex problem-solving for escalated technical issues
* Remote and onsite support across diverse business environments
* Vendor liaison and third-party system integration
* Project delivery including migrations, deployments, and system upgrades
Microsoft Cloud & Modern Workplace
* Microsoft 365 administration and troubleshooting (Exchange Online, SharePoint, Teams)
* Azure infrastructure management including virtual machines and hybrid environments
* Microsoft Intune device management and endpoint deployment
* Active Directory and Entra ID integration and user lifecycle management
What sort of person are we looking for?
* Ability to thrive in a business environment
* Familiar with ConnectWise PSA
* Excellent communication skills
* Attention to Detail, follow-up on outstanding items
* High level of customer service and ability to comply with Service Management processes
* Proficient in Relevant technologies including Microsoft 365, Azure, Windows 11 & Windows Server.
* Good understanding of current technologies
* Ability to work independently with minimal supervision
Desired Skills / Certifications
* Tertiary Qualification (Degree, Tafe)
* Microsoft Certified (Microsoft 365, Azure, Windows Server)
* Minimum 2+ years in an IT support role where troubleshooting is key
What's on Offer
* Permanent Full-Time role in the Milton office/On-site with work-from-home options available.
* Your professional development will be encouraged and supported with further education/training opportunities provided - We are happy to assist you in gaining industry certifications.
* A commencing salary of $70-$90K plus superannuation will be offered dependant on qualifications and experience.
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