Job Overview: Retail Supervisors play a pivotal role in shaping the retail experience, fostering a welcoming environment for customers and employees alike.
The ideal candidate will be responsible for upholding service standards, developing their team, and maintaining a clean and safe workspace. They will drive team culture aligned with company values, prioritize customer satisfaction, and manage employee relations effectively.
* Uphold service standards by training and mentoring team members to ensure impeccable cleanliness and safety protocols
* Foster a positive work environment that embodies company values
* Ensure prompt and courteous service to customers, responding to their queries and resolving any issues related to goods or services
* Manage employee performance through regular evaluations, training sessions, and disciplinary actions as needed
* Provide guidance on handling complex sales procedures and educating staff on product knowledge
* Conduct thorough examinations of returned goods and implement corrective actions accordingly
* Oversee inventory management, including ordering new stock and ensuring accurate pricing and display
* Enforce adherence to safety and security protocols to maintain a secure working environment