Overview
Scolmore have an exciting opportunity for an Export Coordinator to join our busy Customer Service team. The successful candidate will be working as part of the Export team to co-ordinate the effective movement of goods globally to fulfil the needs of internal and external customer orders, whilst adhering to customs and shipping requirements. Also supporting the Export Sales Managers and Middle East office as required.
Main Duties
* Order & Shipment ManagementCo-ordinate the end-to-end export process for global customer orders, including quoting, booking, and re-charging freight.
* Order processingProcess customer and inter-company orders using Sage and other internal systems.
* Monitoring & InvoicingMonitor order statuses, back orders, and daily reports to ensure timely despatch and invoicing.
* Customs & Documentation CompliancePrepare all international shipping documents, including Commercial Invoices, Packing Lists, and Certificates of Origin.
* HS Codes & ComplianceEnsure accurate application of HS Codes and stay updated on changing customs requirements.
* Export DocumentationObtain, authorise, and file all export documentation and invoices (e.g. C88, Waybills, freight invoices) within required timeframes.
* Middle East Operations SupportProvide operational support to the Scolmore Middle East team regarding processes, training, and stock management.
* Purchase Orders & StockManage Scolmore Middle East purchase orders, stock GRNs, and monthly invoices.
* Regional Movements & ExhibitionsCo-ordinate goods movements for regional exhibitions and process sample orders.
* Inventory & Data IntegrityMonitor export stock levels and co-ordinate movements between warehouses and group manufacturing plants.
* Warehouse LiaisonLiaise with the warehouse regarding picking priorities, order changes, and bespoke requests.
* Data & Customer RecordsMaintain the customer database and report issues with stock data or commodity codes to the technical and purchasing teams.
* Communication & Problem ResolutionAct as a point of contact for internal staff, customers, and freight forwarders to resolve delivery or customs issues.
* EscalationEscalate operational issues, mis-picks, or credit control concerns to senior management when required.
* Manager Support & TeamworkSupport and assist Export Sales Managers and the Middle East General Manager where required.
* Cross-Department CollaborationWork with all other departments (e.g., Credit Control, Technical, IT) to ensure the export administration function is completed efficiently.
* AdministrationComplete general administration duties, including scanning paperwork and other tasks assigned to support the wider team.
Candidate Requirements
* ExperienceEssential experience in export procedures and familiarity with Sage or similar CRM databases.
* CommunicationExcellent written and verbal communication skills with a strong customer service focus.
* Technical SkillsProficient in Microsoft Office, particularly Excel.
* AptitudeAbility to prioritise a heavy workload in a fast-paced environment whilst demonstrating initiative and problem-solving skills.
Benefits
* Option to purchase up to 5 extra days annual leave
* Health Cashback Plan
* Pension Scheme
* Life Assurance
* Free Parking
Site Location: Scolmore House, Tamworth, B79 7UL
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