Customer Service Opportunity
We are seeking a skilled professional to join our Trade Store team in Toowoomba QLD.
You will work with a friendly and supportive team to serve customers via phone and email, and assist on our Trade Counter when needed.
Our company offers excellent training and career development opportunities, providing a great chance to build a long-term future.
Your Key Responsibilities Include
1. Deliver high-quality customer service via phone, email, in person, and through our business systems.
2. Support the Trade Store counter, including customer requests, stock replenishment, housekeeping, and other duties.
3. Respond promptly to requests, take ownership of inquiries, and find quick resolutions within set timeframes.
4. Review customers' sales history to identify needs and upsell opportunities.
5. Inform customers about new products and services where applicable.
To Be Successful
1. You will have experience in customer service within a trade store, call centre, or retail environment.
2. Strong customer service skills with a 'customer first' approach.
3. Excellent written and verbal communication skills.
4. Self-motivated with an interest in personal growth.
5. Able to multitask in a fast-paced, high-pressure environment.
6. Exceptional organizational and time management skills.
Culture & Benefits
We value our employees and offer a range of benefits, including:
* Team member discount card for Kmart, Bunnings, Target & Officeworks.
* Flexible working options through our 'All Can Flex' program.
* Annual Wesfarmers share plans.
* Refer-A-Friend program – earn up to $2000 per referral.
* Team events, celebrations, birthdays, milestones, and BBQs.
* Discounted offers from over 300 partners.
* Generous parental leave and more.
Next Steps
If you meet most of the criteria and wish to apply, please submit your application today. We will contact suitable candidates as we receive applications.
As part of our recruitment and safety protocols, background checks, including a pre-employment medical and drug & alcohol testing, will be conducted.
Our company promotes diversity and inclusion and encourages applications from all backgrounds.
About Us
Our company is Australia's leading supplier of industrial and safety supplies. With over 140 years of experience, we support businesses large and small with over 300,000 products from top brands.
We supply what our customers need, when they need it, with expert service from our passionate team.
With over 50 branches and 6 Distribution Centres nationwide, our people are central to our success.