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Events officer (customer services)

Sydney
Chandler Macleod Group
Customer Services agent
Posted: 21 February
Offer description

Manningham Council Hours: 30.4 hours per week (flexible across Monday–Friday) Start Date: Monday, 2 March 2026 Program Cycle Reference: 2 March 2026 – 27 August 2026 Work Hours: 9:00am – 5:00pm

About the Role

Manningham Council is seeking an experienced and highly organised Events Officer to lead the strategic planning and seamless delivery of the Annual Event Program. This includes major civic events such as Australian Citizenship Ceremonies, the Manningham Community Awards, and the Annual Grant Celebration.

This role requires an events professional with excellent judgement, strong stakeholder engagement, and the ability to confidently manage logistics, budgets, compliance, communications, and risk. Candidates will also apply aged care industry knowledge to support problem‐solving and advocacy where required.

There is flexibility in how the 30.4 hours per week are worked across Monday to Friday.

Key Responsibilities
Service Delivery

* Lead the planning and delivery of Manningham's Annual Councillor Event Program.
* Prepare comprehensive event plans including budgets, timelines, staffing, and risk management.
* Coordinate cross‐department logistics and external vendor engagement.
* Manage event approvals and ensure alignment with Council policies and strategic objectives.
* Ensure full compliance with legislative and regulatory requirements, particularly for Citizenship Ceremonies.
* Oversee on‐site delivery and proactively resolve issues to maintain high standards.
* Conduct post‐event evaluation and identify opportunities for continuous improvement.
* Contribute to communications and promotional strategies for each event.
* Engage regularly with stakeholders, partners, and community representatives.
* Maintain knowledge of industry trends and best practice in event delivery.

Systems & Process
* Maintain and update the organisation's community database.
* Prepare professional correspondence, reports, briefings, presentations and other Council records.
* Raise purchase orders, process invoices, follow up payments and support effective budget management.
* Record customer enquiries and requests in the designated systems.
* Manage web authorship of intranet and website event content.

People & Stakeholder Engagement
* Build and maintain strong internal and external stakeholder relationships.
* Deliver exceptional customer service with strong active‐listening skills.
* Collaborate with officers across Council to support event planning and implementation.
* Contribute to knowledge sharing, learning, and continuous improvement.
* Strengthen cross‐directorate and organisational working relationships.

Key Requirements Accountability & Authority
* Provide regular progress updates and reports to senior management.
* Manage resources including budgets, staff, and materials.
* Ensure adherence to relevant legislation, policies, and procedures.
* Provide direction to staff supporting event delivery.
* Make effective decisions related to event planning and execution.

Judgement & Decision Making
* Make informed decisions aligned with organisational goals and community expectations.
* Identify and resolve issues promptly using sound judgement.
* Allocate resources effectively to support successful event outcomes.
* Assess event risks and apply mitigation strategies.
* Balance competing stakeholder needs and expectations.

Specialist Knowledge & Skills
* Background in the events sector with strong understanding of event operations.
* Knowledge of policies, regulations, and compliance associated with public events.
* Strong financial management capability.
* Ability to identify and mitigate event risk.

Management Skills
* Excellent time management and planning abilities.
* Experience with budgeting, procurement and financial controls.
* Proven ability to supervise and support staff.

Interpersonal Skills
* Clear, confident communicator with strong written and verbal skills.
* Flexible, adaptable, and responsive to changing circumstances.

Qualifications & Experience
* Degree or diploma in Event Management, or relevant experience with a lesser qualification.
* Experience delivering events involving internal and external stakeholders.
* Understanding of the local government environment is advantageous.

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.

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