Overview
Aged Care Quality and Safety Commission:
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. We work to improve the lives of older people by maintaining the integrity of the aged care system. As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital cities. It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to safeguard and protect older Australians receiving aged care services.
About the Regulatory Operations Division:
The Regulatory Operations Division (ROD) is responsible for monitoring, assessing, and enforcing compliance across the aged care sector. ROD includes several branches:
* Audit: Conducts audits of aged care services against the Quality Standards.
* Risk Intake and Inspectorate: Investigates complaints and incidents and conducts inspections to ensure provider compliance.
* Compliance and Enforcement: Manages investigations and regulatory actions for non-compliance with aged care legislation.
Please note that some roles require mobility and travel, including overnight stays.
About the Roles
The Aged Care Quality and Safety Commission has multiple opportunities available in our Regulatory Operations Division in the Audit, Risk Intake Inspectorate, and Compliance and Enforcement.
* Assistant Director, Audit Operations: Will lead, guide and manage an Operations team, within the broader Audit section, to coordinate scheduling, travel arrangements and deliver administrative support to enable the effective execution of audit activities
* Assistant Director, Audit: Will lead, guide and manage a team of auditors to conducts audits of aged care services against the Quality Standards.
* Assistant Director, Prudential and Governance (Proactive Monitoring): This is a specialist role that focuses on monitoring provider compliance with financial, prudential and governance obligations. The role will focus on developing and delivering a program of proactive prudential and governance reviews and may include leading compliance matters to ensure prudential and governance risks are managed.
* Assistant Director, Compliance Case Management: Case manage and closely supervise providers to ensure risks to consumers are being appropriately managed and that providers comply with their legislative obligations.
* Assistant Director, Enforcement: Will lead and conduct complex enforcement investigations with minimal supervision which will involve serious non-compliance with relevant provisions.
* Assistant Director, National Case Coordination: Will facilitate, to ensure stakeholders coordinate and work together to determine the best regulatory response and engagement.
Position Duties
Successful candidates may be placed in any of the above branches/roles.
Duties may include:
* Applying in-depth specialist knowledge to make independent, informed decisions and provide technical advice, ensuring compliance with legislative, financial and regulatory frameworks including the Aged Care Act 2024, the Aged Care Quality Rules, and Regulatory Powers (Standard Provisions) Act 2014 while leading or supporting staff to lead highly complex and/or sensitive regulatory engagements with providers.
* Providing strategic supervision and guidance to staff, building individual and team capabilities to support effective management of teams, while fostering and maintaining operational resilience.
* Handling sensitive and potentially distressing material with professionalism and empathy, maintaining emotional resilience and conduct all activities with a focus on the well-being and dignity of everyone involved.
* Assess and apply judgement and analytical skills to review complex financial, prudential and governance documents.
* Prepare well-written, detailed project plans, program plans or engagement plans to drive decide focus areas, regulatory approaches and programs of work for proactive compliance activities that align with goals of the group and Commission.
* Actively supporting and demonstrating leadership across the Commission and the Group to contribute to achievement of the Commission's strategic direction and corporate priorities.
* Demonstrating strong negotiation skills by anticipating other parties' perspectives, presenting positions effectively, and strategically resolving complex matters, including advocating for outcomes based on evidence and engaging with stakeholders to achieve agreeable outcomes.
* Applying significant evaluative judgement by interpreting legislative intent and applying legislation to achieve regulatory outcomes, while making well-reasoned and strategic investigative decisions that support both outcomes and broader organisational objectives.
Comprehensive training will be provided to support your success in the role.
Position Eligibility Requirements: (Selection Criteria)
Our ideal candidate will:
* Strong track record of successfully leading, coaching and developing high performing geographically dispersed teams, and building capability in complex environments.
* Understand and comply with legislative, policy and regulatory frameworks, particularly the Aged Care Act 2024 and the Aged Care Quality Rules, the Aged Care Quality Standards and the Aged Care Financial and Prudential Standards or be able to demonstrate a capacity to quickly acquire this knowledge.
* Strong analytical and problem-solving capability, with the ability to assess and manage risk, interpret and apply legislative requirements, make impartial recommendations under broad direction, and evaluate regulatory intelligence.
* Ability to undertake regulatory functions including managing regulatory cases, collecting evidence, using regulatory tools and delivering outcomes.
* Highly developed stakeholder management and interpersonal skills with the ability to be an effective representative of the Commission, work collaboratively, negotiate and communicate with influence with stakeholders.
* Highly developed communication skills with demonstrated experience in preparing high quality reports, documents and briefs.
* Ability to oversee the management of confidential and protected information and evidence with accuracy and confidentiality, ensuring processes align with relevant policies, procedures and obligations.
* Experience leading quality assurance frameworks and continuous improvement initiatives while evaluating regulatory outcomes in complex environments.
Desirable qualifications and/or experience
Assistant Director, Enforcement – Legal qualifications or other relevant investigation qualifications.
Additional Position Requirements
Specific roles have additional requirements such a travel or registration requirements. Please refer to the candidate pack on our Careers Page for further details.
Essential requirements: A current unrestricted license is essential to support the travel expectations of the role.
Vaccination requirements: Have had a seasonal influenza and COVID-19 vaccination.
Travel requirements: Occasional interstate/intrastate travel may be required (applicable travel expenses are covered under the Commission's travel policy). Or Local, interstate and intrastate travel for field-based work. Travel requiring overnight stay is expected 2 weeks out of every 4 weeks. Overnight stays will range from 1-4 nights. Staff will be consulted where additional overnight travel is required. Applicable travel expenses are covered under the Commission's travel policy.
Authorised Commission Officer appointment: Ability to obtain Authorised Commission Officer approval in line with Commission policy and to meet obligations in respect of statutory powers, suitability requirements and responsibilities associated with field-based duties
Please refer to the candidate pack on our Careers Page, for further details as additional requirements vary depending on the position.
Supporting Your Success
To support you in your new role the Commission offers a range of job related training including:
* The Regulatory Essentials Program a learning development program delivered by the Aged Care Quality and Safety Commission designed to provide foundational knowledge, ensuring a common understanding of the commission's regulatory operation to staff performing regulatory activities.
* The Auditor Training Program which supports the Commission's assessment methodology to assess the performance of Commonwealth funded aged care services against the Aged Care Quality Standards.
* The Authorised Commission Officer Training which supports the Commission to uphold the rights of older people under the Statement of Rights, and to protect and enhance their safety, health, wellbeing and quality of life.
Position Notes:
* Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
* The intention of this selection process is to establish a merit pool to be used to fill various roles in the Regulatory Operations Division, both immediate and future vacancies.
* Ongoing (permanent) and Non-Ongoing (temporary) positions may be offered from the merit pool. Non-ongoing opportunities will be offered for a specified term. Opportunities will be offered for varying periods up to 12 months with the possibility of extension to a maximum of 24 months
Preparing your application:
You are encouraged to refer to the STAR model in the APSC Cracking the Code Guide when preparing your pitch. Where relevant, please also consider the Integrated Leadership System (ILS) EL1 profile with your response.
Follow our guidelines for candidate use of Artificial Intelligence (AI) throughout the recruitment process.
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