Overview
Job Description: We are seeking a detail-oriented and service-driven Customer Support Specialist to assist clients within the travel industry. This role is ideal for individuals who enjoy helping others, communicating clearly, and working in a flexible, customer-focused environment. In this position, you will support customers with travel-related inquiries, provide guidance throughout the booking process, and help deliver a smooth and positive experience.
Responsibilities
* Respond to customer inquiries via phone and email
* Assist clients with travel questions, reservations, and general support
* Provide accurate information about destinations, policies, and procedures
* Deliver professional, friendly, and consistent customer service
* Follow company standards and operational guidelines
* Maintain clear documentation of customer interactions
Qualifications
* Strong communication and customer service skills
* Previous customer service experience preferred but not required
* Ability to work independently and manage time effectively
* Comfortable using computers, email, and online tools
* Detail-oriented with a solution-focused mindset
* Interest in the travel industry is a plus
What We Offer
* Flexible scheduling (part time or full time)
* Training and ongoing support
* Growth opportunities within the travel industry
* Collaborative and supportive team environment
Customer Support Specialist/Travel (Flexible Schedule) • VIC, Australia
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