Job Opportunity
We are seeking a highly skilled customer service professional to join our team as a Banking Consultant. As a key member of our organization, you will play a crucial role in delivering exceptional customer experiences and providing timely support to our customers.
The successful candidate will be responsible for:
* Providing personalized service to customers via face-to-face interaction and phone calls
* Assisting with Everyday Banking enquiries, account openings, and processes
* Supporting customers with digital banking queries and empowering them to manage their accounts online
* Ensuring compliance with internal policies and procedures, as well as external requirements such as privacy and regulatory guidelines
Key Skills and Qualifications
To excel in this role, the ideal candidate will possess:
* Experience in delivering high-quality customer experiences
* Comfortable working with digital customer service platforms and troubleshooting common issues
* Understanding of digital verification and ID validation systems used in customer onboarding
* Proficiency in digital payment technologies, including mobile wallets and online payments
* Ability to handle and assist with complex customer queries
Why Join Our Team?
At our organization, we value our employees' wellbeing and provide a range of benefits and support resources to help create a healthy work-life balance. We offer flexible work arrangements and opportunities for growth and development across our organization.
As a key player in our team, you will have the opportunity to make a real impact and contribute to our mission of supporting the financial wellbeing of our customers.