Operational Excellence Specialist
\
As an Operational Excellence Specialist, you will play a key role in driving business-wide improvements to cost and delivery of administrative processes and client/internal services. Your focus will be on implementing significant and complex service improvements across our client base, developing and implementing processes focused on achieving business-wide improvements, and creating a culture and learning environment where employees are proactively encouraged to develop and progress.
\
You will actively develop strong working relationships with internal and external stakeholders, oversee the timely resolution of any operational issues, and provide regular reporting and feedback to the Contract Manager on business-wide adherence to client service level agreements.
\
Key responsibilities include:
\
\
Implementing significant and complex service improvements across our client base;
\
Developing and implementing processes focused on achieving business-wide improvements to cost and delivery of administrative processes and client/internal services;
\
Creating a culture and learning environment where employees are proactively encouraged to develop and progress;
\
Actively developing strong working relationships with internal and external stakeholders;
\
Overseeing the timely resolution of any operational issues; and
\
Providing regular reporting and feedback to the Contract Manager on business-wide adherence to client service level agreements.
\
\
About Us
\
We are a leading provider of operations and maintenance services across all industry sectors including education, health, infrastructure, manufacturing, transport, and mining in Australia and New Zealand. Our Facility Management Business Unit partners with our valued clients to deliver facility management and industrial maintenance services across multiple key and essential industries.
\
We encourage career development, support flexibility, and care about your personal wellbeing and safety.