Employment Type: Temporary Full Time (Up to 20/11/26)
Position Classification: Administration Officer Level 5
Remuneration: $79,171.07 - $80,966.53 pa (+ superannuation + salary packaging options )
Location: Orange, NSW – Find out more
Hours Per Week: 38
Applications Close: 6 May 2026 – 11:59pm
Patient Experience Officer About the role
The Patient Experience Officer role is customer focused and passionate about delivering a great customer experience every day and making a difference to patient outcomes. This position is responsible for enhancing effective patient and carer communication, particularly between the patient, carer and clinical staff throughout the department.
Orange Health Service Emergency Department is serviced by a supportive and collaborative multi-disciplinary team, including an Operations Manager, Medical Director, FACEM's, Registrars, Junior Medical Officers, Nursing Unit Manager, Clinical Nurse Educator, Registered Nurses, Physiotherapist, Mental Health Clinicians and Administration staff.
* Enhance effective patient and carer communication with clinical staff across the department.
* Support the Emergency Department team by maintaining clear communication pathways.
* Promote a positive patient experience throughout their care journey.
EEO Statement: All suitably qualified Aboriginal people are encouraged to apply for this position. This is a targeted position under GSE Rule 26. Where possible, affirmative action will be applied to support employment of eligible persons.
Western NSW Local Health District can provide reasonable adjustments to accommodate disability or health conditions. Applicants indicating an injury, health condition or disability will receive a functional assessment from the Risk Management Unit to identify suitable workplace supports.
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