Customer Service Representative
As a Customer Service Representative, you will be the primary point of contact for customers.
You will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving any issues that may arise.
Key responsibilities include:
* Providing excellent customer service through phone, email, and in-person interactions
* Responding to customer inquiries in a timely and professional manner
* Resolving customer complaints in a fair and efficient manner
* Working with internal teams to resolve customer issues
The ideal candidate will have:
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
* Proven experience in a customer-facing role
* Strong problem-solving skills
We offer a competitive salary and benefits package, as well as opportunities for growth and development.
Unlock job insights, including salary match, number of applicants, and skills match.
Application questions include:
* What is your right to work in Australia?
* Do you have a current Australian driver's license?
Please include any relevant details that prompted you to report this job ad as fraudulent, misleading, or discriminatory.
With a focus on customer satisfaction, we are seeking a motivated and results-driven individual to join our team.
Work Environment:
This is a permanent position working Monday to Friday, no weekends.
Professional and personable, with strong relationship-building skills, you will thrive in this dynamic environment.
Responsibilities:
* Recording details upon customer arrival
* Collecting vehicle damage photos for assessment
* Liaising with vehicle insurers regarding claims and repairs
* Parts receipting and stocking
* Coordinating with subcontractors for vehicle repairs
* Handling telephone and email correspondence
Does this sound like you? Proven experience in a customer service role is beneficial but not essential.
Job Details
Industry:
Automotive industry experience is beneficial but not essential.
Required Skills:
Excellent verbal and written communication skills
Team-oriented and collaborative
Punctual, self-motivated, with a positive attitude
Proven experience in a customer service role
Professional and personable, with strong relationship-building skills
Strong systems experience and computer skills
Ability to work in a fast-paced environment
Automotive industry knowledge an advantage but not necessary
Additional Information:
Salary match, number of applicants, skills match available upon application submission.
Questions asked during interview process will cover the key skills and qualifications listed above. For more information please refer to the additional employment conditions linked below.