Lead the team. Drive the standard. Keep the floor running like clockwork.
Kellys Mitre 10 is a proudly independent, locally owned hardware store in Wodonga. We’re known for our expert advice, extensive product knowledge, and welcoming in-store experience - and we’re looking for a hands-on Store Manager who can keep things humming.
Key responsibilities:
- Lead and support the floor team to deliver exceptional customer service and product knowledge across hardware, powertools, garden and animal produce.
- Oversee daily store presentation, stock levels, and merchandising standards.
- Coordinate workflow to ensure smooth operations during peak and off-peak periods.
- Mentor and train team members, building skills and confidence across the floor.
- Work closely with staff to ensure shelves are always well-stocked, ticketed correctly, and displays are both tidy and engaging.
- Handle escalated customer enquiries and resolve issues promptly and professionally.
- Monitor inventory accuracy, manage stock replenishment, and oversee ordering and invoicing.
- Drive team compliance with store policies, safety procedures, and operational standards.
- Contribute to continuous improvement in service, processes, and team culture.
- Provide regular reporting to management.
What we’re looking for:
- Previous experience in a retail leadership or supervisory role.
- Strong people management skills and the ability to lead by example.
- A customer-first approach with the confidence to handle complex enquiries.
- Solid organisational skills and the ability to juggle multiple priorities.
- Competence with point-of-sale and inventory systems, as well as general office software and apps.
- A proactive mindset with a knack for spotting and solving problems quickly.
- An understanding of – or interest in – hardware, trade, garden, or animal produce products, combined with the ability to learn fast.
What we offer:
- A supportive, close-knit team workplace.
- The chance to shape the in-store experience and lead an accomplished team.
- Ongoing training and development opportunities.
- Staff discounts across a wide range of quality products.
The opportunity to be part of a respected local business that values initiative and great service.
📌 STORE MANAGER
🏢 Kellys Mitre 10 Wodonga
📍 Wodonga