Overview
Our Client is a well‑renowned Health organisation located in Melbourne's Eastern Suburbs. The Customer Service Team in this business has a strong team‑based culture, built on trust and commercial delivery and due to a recent increase in projects is looking to expand.
As the business is going through transformational uplift we are looking for someone to update records while working with internal teams. Collaborate across departments such as Procurement, Supply Chain, and Finance to resolve issues and improve service delivery, while actively participating in meetings, training, and feedback sessions to support team development.
Role
This short‑term contract role is focused on high‑volume, accurate data entry to support a system transformation project. The position involves taking detailed contract information from an existing Excel spreadsheet and inputting it into the organisation's new internal system. For each contract, the successful candidate will create a "shell" record, populate specific fields with provided information, and then attach 3–7 PDF documents to that record. There are approximately 170–190 contracts to be processed, and the work requires both speed and precision to ensure all data is captured correctly.
While the tasks may be repetitive, they are critical to the smooth transition of Monash Health's systems and the integrity of their contract records. The role is based onsite in Scoresby, with no remote work option, and requires someone who can work independently after initial training. Attention to detail, the ability to pick up new processes quickly, and strong organisational skills are essential. The position offers an hourly rate of $28 including super, with an immediate start for candidates who can commit to the 1–3 month project.
Skills & Experience
* 2+ years of successful customer service experience, preferably within the Healthcare industry.
* Customer Relationship Management (CRM) Software: Tools like Salesforce, Zendesk, and HubSpot help manage customer interactions, track inquiries, and maintain customer records.
* Communication tools: Email clients, VoIP systems, and live chat software enable seamless communication with customers.
* ERP tools: Oracle, SAP, Business Central help manage customer orders, track enquiries, and maintain customer records.
* Proven ability to deliver exceptional service consistently, exceeding customer expectations in a high‑pressure environment.
* Exceptional communication skills, both written and verbal, with a commitment to active listening and clear articulation.
* Proficiency in Microsoft Office Suite and a willingness to learn and adapt to new technologies.
* Strong teamwork and interpersonal skills, to create a collaborative and supportive environment.
Get in Touch
Contact Luke Batten via Email at ****@loop-recruit.com
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