Spa Therapist - Rydges Resort Hunter Valley
430 Wine Country Dr, Lovedale NSW 2325, Australia
About the Role:
* Be the warm welcome that kicks off a memorable guest experience
* Deliver spa services in an efficient and pleasant manner according to Spa protocols
* Be punctual and ready to commence shift 10 mins prior to actual start time.
* Be familiar with all services offered at the Spa and know the costs and procedures to be able to upsell and rebook all your guests.
* Be knowledgeable of all product ranges offered in the Spa and the cost use of all retail items offered.
* Perform all opening and closing duties in the Spa as requested
* Perform all Spa Reception duties including reservations, cashiering, answering telephone and other general enquiries
* Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
* Stay safe all the time. Following our safety procedures, you'll report all incidents and maintenance to Spa Manager/Supervisor.
* Take care with personal grooming, maintain a consistently high level of professional appearance at all times.
* Attend daily briefings and meetings.
* Assist other colleagues or Departments as required.
* Be aware of guests in Spa at all times and anticipate their needs
* Assist in keeping the Spa clean and tidy at all times; including treatment rooms, change rooms, wet areas, reception and back of house areas.
EVT Perks offer a range of always‐on discounts on our amazing entertainment and travel experiences across Australia and New Zealand. Best of all, these perks are available to every EVT employee, including casual employees, starting from day one.
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