We are seeking a talented individual to join our Risk Transformation team at Mercer. This role will be based in Melbourne or Sydney. This is a hybrid role that has a requirement of working at least three days a week in the office.
Senior Change Manager
The Senior Change Manager will be responsible for leading change management and communication efforts for the Risk Transformation Program and partner with stakeholders to transform risk practices and culture. This role will involve developing and implementing a comprehensive change management and communications strategy, engaging stakeholders, assessing change impacts, and driving adoption and readiness for the program to achieve its target state. This is a 12-month contract initially.
Responsibilities
* The approach to perform change impact assessments and identification
* Identification of change levers and initiatives
* The communication and training plan incorporating where communication and training was identified as the appropriate lever to address gaps identified in the change impact assessment
* Operationalize the change management plan across the program working with various teams
* Revise and adjust the change management response based on an assessment of expected change and outcomes
* Develop and consistently apply change management approaches
* Ensure effective design, implement, and embed change management plans, including impact assessments, communication and training strategies, and documentation processes for accountability
* Monitor change management progress, addressing and adapting as required to deliver outcomes
* Ensure all change management activities are completed by the specified deadlines
* Create, manage and execute strategic communications across the program, ensuring the needs of all senior stakeholders are met
* Coordinate and deliver communications through written materials, presentations, events and activities
Qualifications
* A minimum of 10 years' experience in a professional services organisation or professional customer services (ideal)
* Demonstrated experience as a senior change manager, leading change management efforts for large-scale transformation programs (must have)
* Demonstrated experience in cultural and organisational change programs (must have)
* Strong knowledge of change management methodologies, tools, and best practices (must have)
* Excellent verbal and written communication
* Excellent time management skills
* Excellent analytical and problem-solving skills, with the ability to identify and mitigate risks and drive effective decision-making
* Demonstrated senior stakeholder management capabilities
* Ability to work effectively across the organisation
* Self-motivation with initiative, energy and drive to succeed
Why join our team
* We help you be your best through professional development opportunities, interesting work, and supportive leaders.
* We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients, and communities.
* Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.
Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing employment.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
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