About TAFE Queensland
TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training (VET) provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. Our award-winning training is delivered on campus, online, and in the workplace to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.
Your Opportunity
As the Senior Coordinator, Telephony, Print and AV Integration you will:
* Work within TAFE ICT End User Services and will coordinate day-to-day activities relating to telephony (mobile and fixed), print and audio-visual integration and work with a number of key stakeholders to manage consumption of print and telephony services.
This position reports to the Manager, Telephony, Print and AV Integration. This is a Permanent, Full Time opportunity. The position will be based primarily at Mount Gravatt, however you may be required to perform work at other TAFE Queensland campuses.
Key Responsibilities
* Build a high performing telephony, print and AV integration support team, through effective coaching, training and feedback to ensure optimal operations that are financially sustainable, with high levels of customer satisfaction.
* Proactively engage with external service providers relating to the operational processes and performance for provision of telephony, print and AV integration services, including hardware, software and technical support.
* Monitor and provide advice on the mobile and print device currency to assist with utilization and replacement planning.
* Contribute to effective customer service through effective support service design for service request services, enhancements and fault logging for telephony and print services leveraging multiple communication channels, contemporary ITSM design and third-party system integration.
* Manage the monitoring and reporting of consumption and utilization of telephony and print services, ensuring high levels of utilization and cost control.
* Engage and communicate effectively with TAFE Queensland ICT Service Delivery staff and other key stakeholders to ensure alignment of services with customer expectation.
* Oversee creation and maintenance of knowledge base articles (KBAs) and documentation that drives continuous service improvement, reduction in resolution time and increased staff self service.
* Develop operational reporting in relation to KPIs, asset utilization, service consumption, patching and lifecycle management compliance.
* Develop and maintain operational procedures relating to telephony, print and AV integration to ensure compliance to TAFE Queensland ICT policies, ICT standards and ICT service delivery expectations.
* Actively contribute to ICT roadmaps and standards.
* Manage operational meetings with key stakeholders and third party vendors for telephony, print and AV integration.
* Develop and maintain relevant professional knowledge and skills.
* Contribute to the success of transformation and cultural change through promoting and modelling the values of Safety First, Working Together, Focusing on our Customer, Taking Responsibility and Showing Initiative.
How You Will Be Assessed
* Leadership capability with effective delegation and communication skills in a team environment.
* Experience in managing or coordinating support processes relating to the use of ICT.
* Effective planning, time management, analytical and problem solving skills the use of an IT Service Management (ITSM) tool to deliver effective customer service.
* Highly developed communication and interpersonal skills, including the ability to influence vendors and staff through consultation, negotiations, promoting and influencing decision making.
* Demonstrated understanding of cost and consumption control relating to hardware management and consumption based services, including the use of ITSM and asset tools and reporting to improve control and visibility.
* Demonstrated ability to live and promote a strong ICT team culture that values the contributions of all team members, is honest and considerate, and through that establishes and maintains a highly respected high-performance team.
How To Apply
* a detailed resume including the contact details for two referees (one of whom is your current supervisor);
* a cover letter (maximum 2 pages) that outlines your experience, skills and abilities and responds to the \"How you will be assessed\" criteria.
* Applications must be submitted via TAFE Queensland's recruitment portal.
Closing date: 11:59 PM, Wednesday 8 April 2026.
Job Reference Number: TQ2026-256
For Further Information, Please Contact
Garth O'Mara, Director, End User Services
Occupational group
IT & Telecommunications
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