Reservations Agent - Casual/Part Time - Crowne Plaza Geelong (Pre-opening Team)
Be part of a landmark hotel opening in one of Victoria's most exciting waterfront destinations In partnership with Plenary Group, IHG Hotels & Resorts is bringing the world-class Crowne Plaza brand to Geelong, opening on January 23, ****. As part of the new Nyaal Banyul Geelong Convention and Exhibition Centre precinct, this 200-room hotel will offer premium accommodation, a restaurant and bar, pool, gym, and versatile meeting spaces — ideal for both business and leisure travellers.
Join Our Pre-Opening Team
As we prepare to open our doors, we're on the lookout for passionate Reservations Agents (full-time, part-time, and casual) to join our pre-opening team at Crowne Plaza Geelong. We will be starting our onboarding and training in December, however, we will have Christmas and New Year's off.
Your day-to-day
Sell the IHG products and services using up-selling and suggestive selling techniques
Promote the hotel's products and services
Maintain a high level of product and service knowledge about all Holiday Inn Hotels in your region
Develop and maintain a regular pattern of sales calls
Prepare and execute action plans which increase reservation sales and associated business
Record and process reservations made by phone/fax/email
Accept wait list reservations
Process amendments to reservations such as extensions, early departures, etc
Manage "no show" reservations by investigation and recording of same
Record special billing arrangements for groups and conventions
Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
Maintain knowledge of special rates/ offers/ promotions
Monitor reservation levels and inform Managers of current and future occupancy rates
Prepare reports as requested (eg to travel agents, business houses etc)
Prepare reservation sales reports
What We Need From You
Fluency in English - extra language skills would be great, but not essential
Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers
Experience - ideally you'll have spent at least one year in a front desk or guest service position and have a comfortable grasp of Opera or Opera Cloud
Strong communication skills – guests will need to come to you with concerns as well as compliments
Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
What you can expect from us:
At IHG, we give our people everything they need to succeed — from competitive pay and global hotel discounts to world-class training and career growth opportunities. We're committed to creating a culture where everyone feels welcome, valued, and respected. IHG Hotels & Resorts is an equal opportunity employer that celebrates diversity and encourages you to bring your whole self to work. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good — making every guest and colleague feel cared for, recognised, and respected wherever they are.
Don't meet every single requirement? We still encourage you to apply — we'd love to get to know you. Start your journey with us today.
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