RESPONSIBILITIES Service Contract & Sales Administration
* Coordinate monthly contract visits (report extraction, customer contact, scheduling, job creation and report distribution).
* Manage off contract maintenance visits and reactive call outs.
* Support service contracts, ensuring compliance with SLAs.
* Assist with accounts receivable/payable processes related to service activities.
* Handling of incoming calls and other communications related to service activities.
* Processing of orders to factories and 3rd party suppliers, administration of payables to suppliers in collaboration with our Singapore-based accounts team.
* Support processing of customer purchase orders, delivery dockets to the warehouse and invoicing of clients through ERP SAP B1.
Reporting, Compliance & Operational Support
* Manage location reporting and perform data cleaning.
* Maintain documentation library and ensure accurate system records.
* Coordinate work permits, inductions and site compliance requirements for technicians & subcontractors.
* Manage customer portals and respond to inbound service enquiries.
* Other duties as requested by management from time to time.
* Business continuity and succession planning.
REQUIREMENTS
* Relevant experiences with order processing
* 1-3 years' experience in administration / reception
* Experience as a coordinator within service-related industry
#J-18808-Ljbffr