Synopsis
We are seeking an ICT Service Desk Officer to join our Adelaide based team at Land Services SA. In this role, you will be responsible for providing internal first level ICT support and triage. You will be the primary point of contact for end user support of LSSA systems including corporate ICT systems, end user devices, and Land Information Systems. Enquiries that cannot be resolved by the first level of support are triaged for resolution by second and third level support resources. This role reports to the ICT Corporate Support Manager.
Key Outcomes of the Role
The ICT Service Desk Officer is required to undertake a wide range of activities which may include any or all of the following:
* End User Support – Provide responsive, professional and empathetic first level ICT support to all internal stakeholders across the organisation
* Onboarding and Offboarding – Coordinate and execute the end-to-end ICT onboarding process for new staff, including account provisioning, device setup, software installation, and access management
* Asset Management – Maintain an accurate and up-to-date register of all ICT hardware and software assets across the organisation
* Identity and Access Management – Manage user accounts and access permissions across Microsoft 365, Active Directory, and related platforms
* Service Quality and Compliance – Support day‐to‐day ICT services and ensure they are delivered within agreed service levels and timeframes
Key Competencies
* Stakeholder and People Engagement – Strong inter‐personal and respectful engagement with staff and stakeholders
* Problem Solving – Ensures issues are resolved and decisions are made using correct data and considers circumstances and organisational needs
* Technical Skills and Knowledge – A base‐level understanding of technology and a willingness to learn technology concepts, terminology, and apply these concepts within the workplace
* Communication Skills – Strong verbal and written communication skills
What can we offer you?
We have a friendly, welcoming and collaborative team. We work together in a collegiate nature to deliver great outcomes. Our state‐of‐the‐art offices promote collaborative and relaxed working environments, complete with breakout spaces, snacks, and outstanding coffee. All offices are centrally located, near parking, public transport, and amenities. We understand that our teammates are people first, and colleagues second. Our Flexible Working Policy gives staff the flexibility to customise their working hours and environment, in consultation with their team.
Land Services SA specifically encourages applications from under‐represented groups in order to increase their participation in the workplace and support their careers. If you are a person with a disability, a refugee and/or you are a person identifying as Aboriginal and Torres Strait Islander and you meet the inherent requirements of any of our roles you are strongly encouraged to apply. If you have any support or access requirements, we encourage you to advise us at the time of application to enable us to make necessary adjustments. The successful applicant will be required to undertake a National Crime History check prior to commencement. All enquiries will be handled in confidence.
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