Overview
Front Office Duty Manager
- InterContinental Hayman Great Barrier Reef, Hayman Island, Whitsundays, Queensland, Australia.
Hotel brand: InterContinental.
Location: Australia, Queensland, Hayman Island.
Hotel: Hayman Great Barrier Reef (HISHA).
IHG Hotels & Resorts is one of the world's leading hotel companies with around 350,000 colleagues working across more than 100 countries.
As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.
The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers growth opportunities opportunities, professional training and development, and a unique experience living and working on a tropical island paradise.
Responsibilities
Oversee all aspects of Guest Services operations to ensure a unique and memorable guest experience that brings the brand to life.
Lead, motivate, train, and develop the team to operate at peak efficiency while maintaining high service standards.
Ensure all colleagues are trained in systems, security, cash handling, and quality procedures.
Conduct and participate in daily operations meetings to prepare and support the team; maintain strong awareness of Workplace Health and Safety policies.
Work closely with Security to maintain a safe environment for guests and staff.
In the absence of the Resort Manager, supervise the overall hotel operation, including restaurants, bars, and events.
Monitor guest feedback from various channels and implement detailed action plans; liaise with the Front Office Manager to manage VIP guest schedules.
Oversee the night audit and financial reporting functions; drive financial performance through upselling initiatives.
Ensure safe and accurate cashiering procedures and manage labour costs in alignment with budgets and business demands.
Qualifications
Completed tertiary studies in Hotel Management or a Business Degree.
Minimum 3 years' related management experience in a 5-star, luxury hotel.
Flexibility to work night, weekend, and holiday shifts.
Strong communication skills; ability to respond to guest concerns and compliments effectively.
Fluency in the local language; additional language skills preferred.
Strong interpersonal skills, both written and verbal.
Literate and tech-savvy; knowledge of PMS, specifically Opera, essential.
Current clean driver's license.
Ability to travel on boats without seasickness.
QLD Responsible Service of Alcohol Certification.
About you
We are looking for enthusiastic, professional team players who deliver great service and exceed guest and colleague expectations.
Ideally, you will have experience in a similar role, excellent communication skills, a positive and friendly attitude, and the ability to provide a high level of service excellence.
Tertiary education at the diploma level or higher within Hotel Management or a related field is highly desirable.
What you can expect from us
A competitive salary and a wide range of benefits designed to help you live your best work life, including a full uniform, impressive room discounts, and comprehensive training.
World-class colleague facilities including excellentsubsidised villa accommodation with a dedicated pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store, and sports facilities.
An active colleague calendar with recreational activities such as tennis, yoga, hikes, markets, crafts, and more.
Extensive career development opportunities with onsite trainers and growth programs, including multi-hire programs and optional courses.
IHG Australia's myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations, and myPerks discounts with partners.
Our mission is to welcome everyone and create inclusive teams.
IHG Hotels & Resorts provides equal employment opportunities and promotes a culture of trust and inclusion.
We support wellbeing through our myWellbeing framework.
For more information regarding living and working on Hayman Island, please visit Careers - InterContinental Hayman Island.
You can also learn more on our social channels: Facebook and Instagram.
Don't quite meet every requirement, but think you'd be a great fit?
Apply and start your journey with us today.
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📌 Front Office Duty Manager - Intercontinental Hayman Great Barrier Reef
🏢 Intercontinental Hotels Group
📍 Queensland