Job Description - Service Desk Analyst )
Job Description
Service Desk Analyst (
Requisition ID
: )
Description
Dreamworld & WhiteWater World, home to Australia’s best thrill rides and waterslides are seeking a Service Desk Analyst to join our IT team.
Reporting to the Service Desk Team Lead, you’ll support the smooth running of Dreamworld’s IT network, applications, and desktop/POS equipment through incident, problem, and service request management.
This is a permanent Gold Coast opportunity based on-site at Dreamworld.
You’ll be part of one of the most unique work environment on the planet, no two days will ever feel the same.
Unlike typical desk-bound IT roles, you’ll spend time out and about in the park helping teams solve problems and keep things running smoothly with fantastic employee benefits and discounts across Dreamworld and SkyPoint, you’ll enjoy plenty of perks along the way.
Why you’ll love this role
- It’s not a call centre! You’ll own issues and resolve them directly, often hands-on across the park.
- Autonomy & growth – with everything managed in-house, you’ll develop skills and take real responsibility.
- Supportive team – work alongside a close-knit group who back each other to succeed.
- The best lunch breaks – wander through Dreamworld, stretch your legs, and check in on the wildlife instead of sitting in a boring lunchroom.
Key Responsibilities
- Record, respond to, and resolve incidents and requests in a high-volume environment, within agreed SLAs.
- Maintain and update documentation and knowledge base articles in Confluence.
- Provide support for Ticketing, Retail, F&B; POS, and Admin corporate applications and hardware.
- Ensure the smooth operation of Microsoft products (Desktop/Server OS, Exchange, Outlook, Active Directory, Office365).
- Liaise effectively with the wider IT team and external partners.
What we’re looking for
- 1–2 years’ experience in multi-level IT support.
- Solid knowledge of infrastructure, networking, and Windows desktop operating systems.
- Relevant tertiary qualifications/certifications (desirable).
- Experience with ITSM tools for successful management of IT services (desirable).
- Professional phone manner, excellent attention to detail, and strong communication skills.
- A team player who is reliable, enthusiastic, and thrives under pressure.
- Ability to prioritise, multitask, and meet deadlines.
If you’re motivated, eager to grow your IT career – apply online now!
Diversity and Inclusion
At Dreamworld, WhiteWater World and SkyPoint, we’re committed to creating an inclusive and accessible environment where everyone, guests and Team Members alike, feel valued and respected.
We celebrate the cultural and personal differences of our team, representative of the diverse community in which we operate.
By drawing on the unique talents and contributions of each individual, we create unforgettable memories for our guests.
Our selection process may include a one-way video interview, face-to-face or group interview, health assessment, reference checks, criminal history check, and verification of your working rights.
We are committed to an inclusive and accessible recruitment experience, therefore you will be provided opportunity to advise of any accessibility needs or required accommodations, as you progress through the recruitment process.
Job : Information & Communications Technology
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Required Skill Profession
Database, Analytics & Bi, Technical Support & Administration
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