ACTIVITIES MANAGER - MOUNTAIN BIKINGAbout the role -Hamilton Island is the Whitsunday's premier island resort, blending natural beauty with exceptional hospitality, where every day offers a unique opportunity to create memorable experiences for our guests. We are now seeking a manager to run the day-to-day operations of Trails HQ and E Bike hire, ensuring presentation, safety and maintenance of equipment are of a high standard and guest service is exceeded.Your Benefits -Save money with subsidized furnished staff accommodationStaff perks - discounts on restaurants and activities!Fantastic work culture and supportive communityWalk to work - forget city trafficEnjoy living and working on the doorstep of the Great Barrier Reef!Responsibilities -Responsible for the weekly rostering of staff to ensure that the outlet supports the promoted hours of operation.Provide hands-on support in both guest service and the maintenance of e-bikes to ensure a seamless customer experience.Ensuring all staff are suitably trained in all equipment usage and can identify risks both in people and equipment.Responsible for upkeep and safekeeping of the outlet and E bikes.Manage and mitigate risk within daily operations.Oversee breakdown response and provide assistance with hirer recovery as necessary.Ensure consistent inventory levels by ordering parts, consumables, and retail items, and conducting regular stock takes to maintain stock accuracy.Monitor and control business costs through strategic planning and regular financial analysis.Ensure completion of daily schedules, operational checklists, and routine maintenance of bikes and tracks.Conduct and oversee safety briefings, ensuring all indemnities are completed in accordance with the terms of hire.Ensure the initial training of all staff is complete and implement procedures to provide continual training and assessment for all staff throughout their employment.Develop and maintain opening and closing procedures and ensure these are adhered to by all staff.Liaise with external parties i.e. Tour Desk, Conventions and Events regarding up-to-date information about the Ebike adventure.Respond to all guest enquiries and complaints in a prompt and courteous manner, taking appropriate action to ensure a high level of guest satisfaction.Qualifications -QLD Driver's License (Essential)Senior First Aid Certificate and CPR (Essential)Previous Management experience in a similar position (Desirable)Previous experience in similar role (Desirable)Experience in bicycle maintenance (Desirable)Experience in the tourism industry (Desirable)Diploma of Business or similar (Desirable) Click'Apply'to be taken to ourHamilton Island Careerspage Hamilton Island is much more than a great place to work - it's an amazing career opportunity.Like us on Facebook: Follow us on Linkedin: