Crowne Plaza Canberra is looking for an Assistant Night Manager to grow a great team. As Assistant Night Manager, you'll support the Night Manager in coordinating and overseeing all hotel operations during the night shift. Your key focus will be guest safety and security, along with the accurate and timely completion of the night audit.
A little taste of your day to day
* Ensure clear and consistent communication between shifts and colleagues.
* Oversee night audit functions and preparation of daily report
* Deliver exceptional guest service by assisting with enquiries, managing check-ins/outs, overseeing night audit procedures, and ensuring smooth overnight operations.
* Monitor hotel safety, standards, and cleanliness through regular inspections, handling complaints, supporting Front Office procedures, and coordinating with the Nights team
* Support the Night Manager in leading the night team by supervising colleagues, managing handovers, maintaining accurate records (cash handling, credit checks, reports etc.), and communicating key issues for the next shift.
* Supports and assists Front Office team
What we need from you
* You must have a working right in Australia
* Look smart – wear your uniform with pride
* Great communication skills between colleagues and with our guests
* Confident in Problem handling
* Proficient in the use of Microsoft Office and Opera
* Problem solving, training and organizational skills
* Flexibility - working weekends and public holidays are all part of the job
What you can expect from us:
You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:
* Paid Birthday Leave
* Hotel Perks like accommodation and Food & Beverage discounts
* Enhanced parental leave
* Proactive health days and flexible work options
* Your career journey will be supported through our lifelong development program
* IHG Career Milestone celebrations
* Transfer of entitlements as you move and grow with IHG
* Access to our discount retail platform that makes your pay go even further
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.