Job Description
The role of a Credit Controller is pivotal in the Finance department of our organization. We are seeking an individual who can manage the debtor process efficiently and maintain positive cash flow.
Responsibilities
* Update all customer accounts daily to ensure timely payment allocation and invoice query flagging.
* Follow up with customers on unallocated payments or invoices, tracking feedback and resolving queries.
* Collaborate with the Sales department to track and report invoices, measuring KPIs.
* Contact customers to chase overdue debts, placing accounts on hold as required.
* Monitor customer credit limits, conducting credit checks and obtaining information for limit reviews.
* Liaise with the Sales Office where accounts are on hold, approving or rejecting orders as needed.
* Generate monthly customer statements for electronic distribution.
* Produce debtor reporting for key stakeholders, ensuring accuracy and clarity.
* Attend quarterly meetings with regional Sales Managers and the Finance Manager to discuss collection concerns.
* Create new customers in our ERP/CRM systems following company procedures.
* Provide cover for new customer onboarding as required.
Required Skills & Qualifications
* Accounting/Finance background
* Previous experience in business-to-business credit control, minimum 2 years
* Accuracy and strong attention to detail
* Excellent numeracy and literacy
* Problem-solving ability, willingness to adapt and find solutions
* Excellent communication skills, both written and verbal
* Proven experience of working to deadlines
* Ability to work within a fast-paced environment, multi-task and prioritize workload
* Proven level of Computer literacy - Microsoft Excel particularly
* Motivated, driven, and dedication to deliver high standards of service
Benefits
* Industry-leading training and development
* Competitive salary and benefits package
* Supportive team culture
* Genuine opportunities for career growth and internal promotion