Company Description
Our 241 room, Premium Hotel is located next to the beautiful Hyde Park and on the doorstep of some of Sydney's most vibrant restaurants, bars, shopping and entertainment venues. We welcome a diverse range of guests every day with a mix of both corporate & leisure as well as hosting and taking part in an array of events, including the incredible (and colourful) Mardi Gras.
Job Description
We are seeking a proactive and versatile Front Office All‐Rounder to join our dynamic team. This role will involve managing a variety of tasks to ensure smooth daily operations at the front desk and across the front office. You will be responsible for the check‐in/check‐out processes, answer inquiries, and assist with any requests or concerns. Address any issues or conflicts that arise, aiming for swift and effective resolution. Understand the hotel facilities and their locations as well as the places to visit in Sydney when a guest inquires.
The ideal candidate will be customer-focused, detail-oriented, and able to handle a wide range of responsibilities, ensuring that our guests and clients receive excellent service and that the front office operates efficiently.
Qualifications
* Opera Cloud knowledge
* Strong verbal & non‐verbal communication skills
* Strong telephone etiquette
* Flexibility to work a rotating roster
* Flexibility to work on weekends, nights, and public holidays
* Excellent organisational and multitasking abilities
* Ability to work independently and as part of a team
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
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