Information Technology Service Delivery Manager
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* Are you in pursuit of a new purpose led chapter of your career? Driven by a deep desire to contribute to something greater, where your expertise as an ICT leader creates real, lasting impact in service of a higher mission.
* Are you a strategic thinker, thriving in complexity — turning challenges into opportunities, and ideas into action?
About the role
The ICT Service Delivery Manager is a pivotal leadership role responsible for the strategic planning, management, and execution of exceptional ICT and digital services across a network of seven Christian schools situated on eight campuses. This position requires a dynamic and experienced ICT leader with strong technical skills who can build, develop, and lead a high-performing, geographically dispersed team of school-based ICT Training and Support Technicians, ensuring the delivery of quality, efficient, secure, and user-centric services. The ICT Service Delivery Manager reports to the Head of ICT and collaborates closely with senior management across the Association to align technology initiatives and innovations with SCEA’s strategic objectives and pursue continuous improvement.
Key responsibilities
* Strategic Leadership & Collaboration – Develops and implements ICT strategies, fostering innovation and alignment with organizational goals.
* Team Development & Operational Excellence – Leads and mentors the ICT team, ensuring continuous improvement and effective service delivery.
* Operational Support & Infrastructure Management – Oversees daily ICT operations, ensuring security compliance and efficient resolution of support requests.
* Cybersecurity & Compliance Leadership – Ensures data protection, regulatory adherence, and a “security first” approach through audits and risk management.
* Reporting & Documentation Management – Maintains accurate records of activities, incidents, and performance, driving accountability and informed decision-making.
Qualifications, Experience & Skills:
* Bachelor's or postgraduate degree in IT, Computer Science, or related field.
* Minimum 5 years of experience managing ICT support teams.
* Strong technical expertise and relevant certifications (e.g., Microsoft, CompTIA, Apple, ITIL).
* Demonstrated ability to lead and mentor ICT teams, implementing continuous improvement initiatives, managing workflows, and ensuring operational excellence in complex environments.
The successful candidate will be deeply aligned with our Christian vision—to build a flourishing learning community through excellent Christian education that transforms lives for God’s glory. They will bring a strong desire to contribute, using their unique God-given gifts and leadership to advance this mission with wisdom, stewardship, and faith-driven excellence.
To access the full job scope and to apply please visit scea.com.au Only online applications will be considered. For any questions regarding the role or a confidential discussion please contact or 0403 305 333.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management, Information Technology, and Project Management
* Industries
Primary and Secondary Education and Religious Institutions
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