Rostering Officer
Permanent Part Time | 25 hours per week | Monday – Friday
The Rostering Officer is responsible for assisting the Rostering and Payroll department, specifically rostering Disability Support Workers to deliver services. The role will be required to match staff availability, experience and training with Participant's needs and preferences. The Rostering Officer will be required to make adjustments for absences and change requests in a timely manner, while managing other competing priorities.
This position requires strong attention to detail, excellent communication and the ability to work in a fast-paced environment where circumstances can change rapidly.
ABOUT THE ROLE
Main duties and responsibilities:
* Rostering and day-to-day rescheduling to cover unplanned changes, including sick leave, personal leave, Participant cancellations and emergency replacement across all locations of the organisation.
* Ensure rosters meet SCHADS Award conditions, minimum engagement rules and relevant break and overtime requirements.
* Ensure staff with the right skills, qualifications and availability are matched to participant needs.
* Communicate roster changes clearly and promptly.
* Respond to staff rostering enquiries in a timely and responsive manner.
* Update rostering system to ensure system information is always current.
* Support and provide general administration assistance to the Administration Manager as required.
* Prompt and effective management of vacancies in the roster as they occur.
* In collaboration with Rostering Department, ensure shifts are filled in a timely manner and in such a way to ensure minimum disruption to Participants and maximum cost effectiveness to the organisation.
* Report regularly to the Administration Manager.
* Assist the payroll function by ensuring timesheets are complete, accurate and submitted on time.
* Assist in processing staff leave requests.
* Maintain up to date knowledge with the Social, Community, Home Care, and Disability Services Industry Award.
SELECTION CRITERIA
Essential:
* Minimum 2 years administrative experience.
* High attention to detail with excellent organisation and time-management skills.
* Excellent communication and problem-solving abilities.
* Strong computer literacy skills.
* Compassionate and tactful approach and the ability to maintain a high level of confidentiality and discretion.
* Confidence to work independently on tasks, and at the same time, happy to support the broader admin team as required.
* Hold a current Drivers' License.
* Working With Children Check (or willing to obtain).
* Hold a current NDIS Worker Clearance (or willing to obtain).
* Completion of NDIS Worker Orientation Module "Quality, Safety and You".
Desirable:
* Experience in rostering and scheduling.
* Experience in disability sector and knowledge of SCHADS Award.
* Certificate III Business Administration
TO APPLY OR FOR MORE INFORMATION:
To be considered for this role you must submit your application online. This must include your resume AND a cover letter detailing your relevant experience.
For more information on GPSO, please check out our website on or phone
POSITION CLOSE DATE:
Wednesday 5 March 2026