Job Title:
Scheduler
Job Summary:
We are seeking a highly organized and proactive Scheduler to join our Planned Works team in Tamworth. This role is essential in ensuring the smooth coordination of planned maintenance activities across housing contracts, supporting operatives and delivering excellent service to residents.
Key Responsibilities:
* Efficiently schedule and manage planned maintenance works, ensuring operatives' diaries are optimized for productivity and minimal travel.
* Liaise with residents to confirm appointments, reschedule works, and provide updates on progress.
* Monitor job progress and ensure timely completion in line with KPIs and client expectations.
* Work closely with supervisors, contract managers, and customer service teams to resolve scheduling conflicts or access issues.
* Maintain accurate records using internal systems and ensure compliance with WPS procedures and client SLAs.
Requirements:
Previous experience in a scheduling, coordination, or planning role, ideally within property services or housing maintenance.
Strong communication skills and a customer-focused approach.
Ability to work under pressure and manage competing priorities.
Proficiency in using scheduling software and Microsoft Office applications.
A team player with a proactive attitude and attention to detail.
Why Join Us?
We offer a competitive salary and benefits package, opportunities for career development and training, and a culture that values integrity, teamwork, and excellence.
Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses.
Benefits:
* Competitive salary and benefits package.
* Opportunities for career development and training.
* Culture that values integrity, teamwork, and excellence.
About Us:
Wates is a leading family-owned development, building, and property maintenance company with a proud legacy in the built environment.
We are driven by our purpose, 'reimagining places for people to thrive,' and our three promises: thriving places, thriving planet, and thriving people.
We are committed to creating a supportive and inclusive environment where everyone can thrive.