Customer Service Representative Job Description
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in Bathurst.
About the Role
This is an exciting opportunity for someone who loves working with people and providing exceptional service. As a Customer Service Representative, you will be responsible for delivering outstanding customer experiences, answering queries, and resolving issues in a timely and professional manner.
Key Responsibilities:
* Provide exceptional customer service, ensuring customers feel valued and supported
* Answer phone calls, respond to emails, and resolve customer inquiries in a timely and professional manner
* Work closely with colleagues to ensure seamless delivery of services and meet customer needs
* Maintain accurate records of customer interactions and feedback
* Contribute to continuous improvement initiatives to enhance customer experience and efficiency
Requirements:
To succeed in this role, you will need:
* A strong customer service focus and excellent communication skills
* Ability to work in a fast-paced environment, handling multiple tasks and priorities effectively
* Highly motivated and proactive approach to problem-solving and issue resolution
* Strong integrity and ability to maintain confidentiality when dealing with sensitive information
* At least 2 years of experience in a customer-facing role, preferably in a retail or sales environment
Benefits:
In return for your hard work and dedication, we offer:
* A competitive salary package, including bonuses and incentives
* Ongoing training and development opportunities to enhance your skills and knowledge
* A dynamic and supportive team environment, committed to excellence and customer satisfaction
* The chance to make a real difference in the lives of pet owners and their beloved animals
What We're Looking For:
We are seeking a talented and enthusiastic individual who shares our passion for delivering exceptional customer experiences. If you have a strong customer service background, a positive attitude, and a desire to learn and grow, we would love to hear from you!
Sales Assistant Job Title: Pet Care Specialist
We are looking for an ambitious and results-driven Sales Assistant to join our Bathurst store. As a key member of our sales team, you will be responsible for driving sales growth, building customer relationships, and providing expert advice on our range of products.
Required Skills and Qualifications:
To excel in this role, you will need:
* A strong sales background, with experience in a high-volume retail environment
* Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike
* Knowledge of our products and services, with a passion for staying up-to-date on industry trends and developments
* Proven track record of meeting sales targets and exceeding customer expectations
* Flexibility to work a variety of shifts, including weekends and public holidays
Why Join Us?
At Petbarn, we pride ourselves on being a leader in the pet care industry. We offer a dynamic and supportive work environment, where you can develop your skills and grow your career. Our employees enjoy a range of benefits, including competitive salaries, ongoing training and development opportunities, and a comprehensive employee recognition program.
Job Requirements:
Please note that all applicants must have at least 2 years of experience working with pets, preferably in a retail or sales environment. You must also be able to lift heavy items (e.g., bags of dog food) and work in a fast-paced environment.
We look forward to hearing from you!
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