**The role**: You will maintain defined enterprise service levels by providing high quality technical expertise, support and administration whilst adhering to departmental standards, policies, procedures and ITSM processes.
**Other key responsibilities include**:
- Provide support and assistance in the clarification and prioritisation of tasks by ensuring assigned priorities are met in accordance with defined enterprise service levels;
- Assist management in the decision making process by preparing technical reports, specifications and trend analysis within the unit;
- Provide expertise to progress the installation and configuration of hardware, firmware and software as per departmental frameworks.
- Manage ICT assets by ensuring changes and relevant information is recorded accurately.
Are you right for this role?
- Demonstrated ability or the ability to quickly learn Service Now and ITIL Service Management processes, primarily incident/problem/test/change and configuration management. (SFIA: USUP Level 3, PBMG Level 4, CHMG Level 3, CFMG Level 3, TEST Level 2)
- High level understanding and technical skills in one or more of the following: (SFIA: TECH Level 4, DBAD Level 4)
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- SQL and Query languages
- Programming languages, especially Java
- Unix/Solaris/RedHat System Administration and shell scripting
- Database management and administration
- HBCIS (Hospital Based Corporate Information System)
- Demonstrated ability to research and learn new technologies without supervision
- Demonstrated willingness to develop a detailed understanding of how technologies work
- Proven ability to participate in a highly skilled technical team providing high-level technical direction, standardisation and support of enterprise infrastructure in a large customer focused organisation (SFIA Code: ARCH 5);
- High level understanding and working knowledge of relevant technical domains (SFIA Code: TECH 4);
- Proven experience in providing expertise and support on use of methods and tools (3rd level of support) within the technology sphere (SFIA Code: ARCH 5; METL 4; DESN 5);
- High level communication skills to enable effective interaction in individual and group situations (NHS: Effective and Strategic Influencing).
- Demonstrated skills in the analysis of IT system issues and the formulation, design and provision of appropriate solutions and improvements (SFIA Code: DESN 5; ARCH 5; METL 5);
**You will enjoy a variety of benefits, including**:
- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development